1. Information We Collect
When you register and use the 13c platform, we collect several types of information to ensure the platform operates smoothly and securely. This information is grouped into a few key categories:
Full name, email address, phone number, date of birth, and identity information submitted during registration or the identity verification process.
Transaction details in MYR (RM), payment methods used such as DuitNow and GrabPay, and deposit and withdrawal records. We do not store your full bank card number.
Device type, operating system, web browser type, IP address, screen resolution, and other technical data collected automatically when you use the platform.
Platform activity records including games played, bets placed, pages visited, session duration and your interaction history with the 13c platform.
2. How We Use Your Information
Information collected by 13c is used solely for legitimate platform operations and to deliver a better experience to our users. We do not use your data for unrelated purposes without your consent.
- Account management: Processing registration, verifying your identity, and enabling secure access to your account.
- Transaction processing: Verifying deposits, processing MYR withdrawals, and maintaining accurate financial records.
- Platform security: Detecting suspicious activity, preventing fraud, and protecting the integrity of the 13c platform.
- Service improvements: Analysing usage patterns to improve the interface, technical performance and overall user experience.
- Service communications: Sending important notices related to your account, policy updates or necessary technical information.
- Legal compliance: To comply with applicable laws and regulations in Malaysia where required.
3. Use of Cookies & Tracking
The 13c platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device when you visit our platform. They allow the platform to remember your preferences, maintain your login session and deliver a smoother overall experience.
We use several types of cookies:
- Session cookies: Required for core platform functions such as login verification and transaction processing. These cookies are deleted when you close your browser.
- Preference cookies: Stores your personal settings such as language and display preferences.
- Analytics cookies: Helps us understand how users interact with the platform so we can make meaningful improvements.
You can control or delete cookies through your browser settings. However, disabling session cookies may affect certain features of the 13c platform.
4. Data Storage, Security & Information Sharing
13c employs strict technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. All data transmitted between your device and 13c's servers is secured with industry-standard SSL (Secure Socket Layer) encryption.
Your data is stored on secure servers with access restricted to authorised personnel only. We retain your personal data for as long as your account remains active or as required for operational and legal compliance purposes. Once an account is closed, data will be held for the minimum period stipulated by legal requirements before being securely deleted.
Third-Party Sharing
13c does not sell, rent, or disclose your personal information to third parties for marketing purposes. Your information may only be shared in the following limited circumstances:
- Service providers: Technical partners who assist in operating the platform, such as payment processors, are bound by strict confidentiality agreements.
- Legal requirements: When required by Malaysian law or a valid court order.
- Platform protection: To prevent fraud or protect the safety of other users on the 13c platform.
5. User Rights & How to Contact Us
As a 13c platform user, you have the following rights regarding your personal data:
- Right of access: You have the right to request a copy of the personal information we hold about you.
- Right to rectification: If your information is inaccurate or incomplete, you may request that we update or correct it.
- Right to erasure: Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal requirements.
- Right to restrict processing: You may request that we restrict how we process your data under certain circumstances.
To exercise any of these rights, please contact the 13c support team. We will endeavour to process your request within a reasonable timeframe.
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Live Chat Available in-platform, fastest response
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Privacy Email [email protected]
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Response Time Requests processed within 7 business days
Changes to This Policy
13c reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Users will be notified of any significant changes via an in-platform notice or email. The date of the latest update will always be displayed at the top of this page. Continued use of the 13c platform after changes take effect constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.
Questions About Your Data Privacy?
Check our FAQ or contact the 13c support team for further clarification. You can register or log in to manage your account's privacy settings.
FAQ Log In to Account