13c's Commitment to Responsible Gaming
At 13c, we believe healthy online entertainment starts with a balanced and responsible approach. This platform is designed to deliver an enjoyable experience for adult users in Malaysia who choose to play purely as a leisure activity — not as a source of income or a way to solve financial problems.
We take this responsibility seriously. Our goal goes beyond providing a great platform — we want to ensure every user has access to the information, self-control tools, and support they need to make smart decisions while playing. Every 13c user deserves a safe and enjoyable gaming experience without it affecting their daily life.
Recognise the Signs of Risky Behaviour
It's important to recognise early on when your playing habits start to negatively affect your life. Here are some warning signs to watch out for:
- Borrowing money to fund betting activity
- Using money meant for daily essentials like rent or bills to play
- Feeling distressed when funds run out and you can no longer play
- Chasing losses by placing larger bets
- Feeling restless or irritable when unable to play
- Hiding your gaming habits from family or friends
- Neglecting work, family, or study responsibilities
- Consistently playing longer than originally planned
If you recognise one or more of the signs above in yourself, it is a good time to pause and reassess your gaming habits. 13c encourages you to talk to someone you trust or seek professional help.
How to Set Effective Time and Budget Limits
One of the most effective ways to stay in control is to set clear limits before you start playing. This approach lets you enjoy the experience without exposing yourself to unnecessary financial or emotional risk.
Decide on the maximum amount in RM you are willing to spend each day and stick to it without exception.
Set a maximum duration for each gaming session. Stop when time is up, regardless of whether you are winning or losing.
Plan your weekly deposit amount in advance and avoid topping up once the limit has been reached.
Set the maximum amount you're comfortable losing before you stop playing for the day.
Self-Control Tools Available to 13c Users
13c offers several self-control options to help users actively manage their gaming habits. These tools are available at any time through your account settings or by contacting our support team.
You can set daily, weekly, or monthly deposit limits in RM. Once a limit is set, the system will block any deposits that exceed that amount within the selected period.
If you feel you need a break, you can request a temporary cooling-off period of a few days or weeks. During this time, access to betting activities will be temporarily suspended.
For those who need more serious measures, self-exclusion allows you to block account access for an extended period. Contact our support team to activate this option.
To use any of these self-control tools, contact the 13c support team via live chat or email at [email protected]. Your request will be handled promptly and with full discretion.
Child Protection & Life Balance
Underage Protection
The 13c platform is strictly for users aged 18 and above. We take active steps to prevent underage access:
- Mandatory age verification during the account registration process.
- Accounts suspected of being used by underage individuals will be investigated and closed immediately.
- Parents and guardians are encouraged to use parental control software on devices shared with children.
- Never share your account password with anyone, especially children or teenagers.
Maintaining a Healthy Life Balance
Online gaming is just one form of entertainment in a balanced life. 13c encourages all users to:
- Prioritising family, work, and personal health above gaming activities.
- Scheduling dedicated time for gaming and not letting it interfere with daily activities.
- Engaging in other hobbies and social activities outside the platform.
- Play only when you feel calm and in a positive headspace — do not use gaming as an escape from problems or emotional stress.
- Have an open conversation with your family about your gaming habits if needed.
Seek Professional Help When Needed
There is no shame in asking for help. If you or someone you know is struggling with uncontrolled gaming habits, seeking professional support is a wise and courageous step. We strongly encourage you to do so without delay.
- Being unable to stop playing despite trying to do so
- Serious disruption to finances, work, or relationships
- Feeling stressed, anxious, or overwhelmed due to gaming
- Thinking about playing almost all the time
- Talian Kasih: 15999 (24-hour support line)
- The psychiatry clinic at your nearest public hospital
- Certified counsellors at local health centres
- Contact 13c support at [email protected] for account control guidance
Remember: asking for help is a sign of strength, not weakness. 13c is always here to support our users in any situation — including blocking or closing your account if that's what's best for you.
Have a Question or Need Help?
Check our FAQ for more information on how to play safely at 13c. Or log in to manage your account's self-control settings.
FAQ Manage Account Settings